Total Scaffolding Solutions Privacy Policy

Last updated: 25 August 2026
‍Total Scaffolding Solutions - London Ltd
("we", "us", "our") is committed to protecting your privacy.
This policy explains what personal data we collect when you visit total-scaffolding-solutions.co.uk (the "Site") or request a quote from us, why we collect it, how we use it, and what rights you have over it.

We are the "data controller" for the purposes of UK GDPR and the Data Protection Act 2018.
‍Who we are:
‍Total Scaffolding Solutions - London Ltd
Company number: 16666423
Registered office: Flat 20, 24 Maldon Road, Wallington, England, SM6 8BX
Contact: totalscaffoldingsolutions0@gmail.com

‍1. What information we collect
‍Information you give us. When you use our quote/contact form,

we collect:
Your name
Your email address
Your phone number
‍
Details you provide about the job (e.g. type of scaffolding, description of the work)
‍Information collected automatically.
When you visit the Site, we (and the third-party tools described in Section 4) may automatically collect:

Your IP address and approximate location
Device and browser type
Pages viewed, time spent on the Site, and how you arrived at the Site (e.g. via Google search or a Facebook ad)
Cookie identifiers (see Section 5)We do not collect payment card details, health information, or any special category data through the Site, and the Site is not directed at children.

2. How we use your information

We use your information to:
Respond to your enquiry and provide a scaffolding quote
Communicate with you about a job you've enquired about
Understand how visitors use the Site so we can improve it
Measure the effectiveness of our advertising (e.g. Google Ads, Facebook/Instagram ads)Meet our legal and accounting obligations

3. Our legal basis for processing

‍Responding to your enquiry and providing quotes: necessary to take steps at your request before entering into a contract with you, and our legitimate interest in running our business.
‍Site analytics and advertising cookies: your consent, given via the cookie banner on the Site (see Section 5).
‍Record-keeping for accounting/legal purposes: compliance with a legal obligation.
You can withdraw consent for analytics/advertising cookies at any time (Section 5). Withdrawing consent does not affect the lawfulness of anything we did before you withdrew it.

4. Who we share your information with

We do not sell your personal data. We share it only with:
‍Google — for Google Analytics (site usage statistics) and Google Ads (advertising performance)
‍Meta (Facebook/Instagram) — for ad performance tracking (the Meta/Facebook Pixel)
‍Google Workspace/Gmail — enquiries submitted through our contact form are received into our business email inbox, hosted by Google

These providers may process data outside the UK/EEA, including in the United States. Where that happens, we rely on the provider's Standard Contractual Clauses (or equivalent UK-approved safeguards, such as the UK International Data Transfer Addendum) to ensure your data stays protected. You can find more detail in Google's and Meta's own privacy policies.
We may also share information where required by law, for example with HMRC or if legally compelled.

5. CookiesThe Site uses cookies and similar technologies:

Analytics and advertising cookies are only set with your consent, collected via the cookie banner shown when you first visit the Site.
You can change your preferences at any time by [clearing your cookie choice via the banner / a "manage cookies" link — see note below], or by adjusting your browser settings to block or delete cookies (this may affect how the Site works).

6. How long we keep your information

We keep enquiry and customer data for 6 years after our last contact with you or the end of any job, whichever is later, to cover potential contract claims and our accounting/tax record-keeping obligations. Analytics data is retained according to the relevant provider's default settings (currently 14 months for Google Analytics) unless we change this.

7. Your rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Have inaccurate data corrected
Have your data deleted in certain circumstances
Restrict or object to our processing of your data
Receive your data in a portable format
Withdraw consent (for cookies) at any time

To exercise any of these rights, contact us at totalscaffoldingsolutions0@gmail.com.
We'll respond within one month.If you're unhappy with how we've handled your data,
you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

8. Security

We take reasonable technical and organisational steps to protect your personal data, including restricting access to our enquiry inbox and using reputable, secure third-party providers.

9. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top shows when it was last revised. Significant changes will be reflected here.

10. Contact us

Questions about this policy or your data?
Email totalscaffoldingsolutions0@gmail.com.